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Today's technology resellers face a number of challenges: increased competition; declining margins on product and services; and an overwhelming number of solutions to sell and support. The industry is rapidly evolving and redefining itself and technology resellers are under enormous pressure to grow, control costs, and differentiate themselves with a unique value proposition. Clients are demanding more of them and are driving them to find ways to do business better, together.
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| PROMYS: The Solution for High Tech |
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PROMYS, the only hosted, end-to-end business management solution designed to address the unique requirements of the high tech sector, allows you to improve operational inefficiencies in the areas of marketing, order management (invoicing), expense reconciliation, inventory management (receiving), maintenance contracts, and customer service. It creates strategic impact by driving value through your solution offerings to your clients, partners, and key stakeholders.
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| PROMYS is Different |
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PROMYS was developed by GeNUIT Inc., a company with roots and experience in the channel for over 25 years. We know your business, and we know how a specifically tailored business management solution can provide the competitive advantage needed to succeed in the industry today. Derived from GeNUIT’s intimate understanding of the technology sector, its processes and challenges, PROMYS’s feature-rich, industry specific solutions streamline operations, from sales to service.
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| PROMYS Manages Business Processes Unique to the High Tech Industry and Features: |
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| Real-Time Reports, Including: |
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Gross Revenue and Margin Forecasting |
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Instantly create real-time forecasting reports that are consistent and accurate, increasing sales time in front of the right clients and eliminating time-consuming and inaccurate manual forecasting processes. Track product, labor and contract margin, and total revenue. Unlike many CRM solutions, PROMYS can also provide projected cash flow based on the sales pipeline and forecasts.
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Job Costing and Key Performance Indicators |
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Track service calls, RMAs, labour, billable activity, and projects. Receive insight into labor efficiency and hours spent on specific projects. Quickly identify costs and labor that are out of line with project estimates. Use profitability and budget data to structure and determine appropriate pricing for new projects.
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| Integration with Suppliers |
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PROMYS can integrate with suppliers’ online ordering systems. Real-time price and availability links to companies like Ingram Micro and Tech Data automate an otherwise time consuming activity requiring re-entering the same information twice.
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| MyPROMYS Customized Portals |
Customers, partners, manufacturers and distributors can gain easy access to what is important to them via the Web, anytime, anywhere. Each portal is customized; you authorize individual rights and privileges.
Motivate and lead your employees, strengthen your partnerships and empower your customers.
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| Microsoft Outlook integration |
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Automatically view scheduled sales and service calls and appointments from PROMYS in respective Outlook calendars.
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| Advanced service helpdesk |
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Meet and exceed leading manufacturers’ service helpdesk technical requirements for specific partner levels and certifications (i.e. Cisco Silver and Gold, etc.). Manage support contracts and pre-purchased blocks of labor. Experience a reduction in response time, efficient scheduling, increased availability of IT service personnel, and a decrease in operational errors.
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| Integrated two-tier return material authorization (RMA) process (customer and the manufacturer) |
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Manage and monitor the return of hardware sold to customers. Ensure visibility and tracking of the item until all related transactions are concluded.
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| Proactive network management service |
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Offer proactive network management service via PROMYS. An optional feature is an integrated application called ULtimate.
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