Products » [FSA] Field Service Automation » Service Management
PROMYS Service Management helps improve the effectiveness of your service help desk, increasing service profitability and customer satisfaction. This highly advanced service helpdesk meets and exceeds leading manufacturers’ technical requirements for trouble ticketing systems to help achieve specific partner levels and certifications (Cisco Silver and Gold, etc.). Detailed labor tracking and Outlook synchronized scheduling increase technician and service personnel productivity. This improved service management leads to better response times, efficient scheduling, increased availability of IT service personnel, and a decrease in operational errors.
Detailed Labor Tracking/Analysis
Monitor and analyze the hours your technical personnel work on specific projects. Receive instant insight into what they are doing and when they are doing it (billed time versus lab time, vacation, training etc.)
Service Agreement and Maintenance Contract Quoting Engine
Generate service and maintenance contracts quickly and accurately and have them emailed to your client at the touch of a button.
Auto-Renewal Notification
Never miss critical maintenance renewals! Send automatic email notifications to you and your clients when a service or maintenance contract is nearing its anniversary date.
Integrated Two-Tier Return Material Authorization (RMA) Process (customer and the manufacturer)
Manage and monitor the return of hardware sold to customers, ensure visibility and tracking of the item in one convenient process until the transaction is concluded.
Advanced Service Helpdesk
This highly advanced service helpdesk meets and exceeds leading manufacturers’ technical requirements for trouble ticketing systems to achieve specific partner levels and certifications (Cisco Silver and Gold, etc.). Experience a reduction in response time, efficient scheduling, increased availability of IT service personnel, and a decrease in operational errors.
Multiple Resource and Assignments
Allocate multiple service technicians for pre-sales, project, or service call when more than one technician is required to complete a task. Assign the same field service technician for calls that require a second visit to the customer site.
Labor Pipeline
Predict or forecast short and long-term resource needs for both project and service related activities. Will you have enough resources or will you need to outsource or hire?
MyPROMYS Portal
Keep customers, manufacturers, and business partners informed about what’s important to them via the web anywhere, anytime! Strengthen partnerships and empower your customers by enabling them to view sales, contract and service agreement data, product updates, inventory, etc. and, potentially, initiate service requests.
Document Attachment
Add workflow, spreadsheet and text documents (Microsoft Visio, Excel, Word, etc.) to related service calls
