Products » [FSA] Field Service Automation » Resource Management
PROMYS Resource Management provides your qualified field service representatives with instant access to resource availability data. With this accurate, real-time information, customer requests for service can be processed smoothly and efficiently.
Labor tracking, analytics, and reports give instant insight into what service personnel are doing and when they are doing it, making it easy to determine labor efficiency and utilization percentages at a click of a button. Real-time project costing and budget analysis alerts you to projects that are not in line with estimates and provides information for remedial action.
The implementation of PROMYS Resource Management can result in reduced operating costs and increased efficiency through better service levels and the efficient deployment and re-deployment of skilled service staff.
Detailed Labor Tracking/Analysis
Monitor and analyze the hours your technical personnel work on specific projects. Receive instant insight into what they are doing and when they are doing it (billed time versus lab time, vacation, training etc.)
Project Costing, and Profitability and Budget Analysis
Track all costs associated with a specific job or project and quickly identify those that are out of line with budget estimates and requirements. Use profitability and budget data to structure and determine appropriate pricing for new projects.
Labor Productivity, Work in Progress and Pipeline Reports
Eliminate inefficient and time-consuming reporting procedures. Instantly generate reports that help you understand your labor – its efficiency, and the current demands and future expectations of it.
Tracking of Block Units of Labor (Block Time Accrual)
Struggling with Excel spreadsheets or other systems trying to manage pre-purchased or agreed to rates for blocks of time? PROMYS allows block time accounts to be credited or debited with service or project requests. Automatically generated emails alert your sales reps when clients’ accounts are low, so reps notify clients to top up their accounts.
Multiple Resource and Assignments
Allocate multiple service technicians for pre-sales, project or service calls when more than one technician is required to complete a task. Assign the same field service technician for calls that require a second visit to the customer site.
Request for Resource
Request human resources for pre-sales, project and service calls with PROMYS’s highly-developed request for resource process. Then, track the efficient use of these resources by sales team and see the impact these resources have on revenue generation.
