What is PROMYS?
PROMYS is more than a customer relationship management (CRM) product. PROMYS is a complete, end-to-end business management tool that enables organizations to increase revenue, and improve productivity and workflow effectiveness, while driving out operational inefficiencies and decreasing costs. It helps companies get the most from the complete customer relationship, from early lead to service call and, in turn, drive improved corporate performance.
PROMYS Contact Management enables you to gather comprehensive prospective and existing customer, contact and relationship data and share consistent information across the enterprise, regardless of geographic location. Contact management is the foundation of the PROMYS process centric system and eliminates data duplication, inconsistency, and reduces operational inefficiencies in all related business units.
Marketing Management
PROMYS Marketing Management leverages accurate contact and relationship information vital for timely and effective marketing initiatives. With PROMYS, determining ROI from your marketing initiatives is easy and accurate; link opportunities, sales orders and contact logs to marketing campaigns and specific marketing activities.
Sales Opportunity Management
PROMYS Sales Opportunity Management guides your sales team to quickly and effectively translate sales opportunities to sales quotes to sales orders by ensuring each step is completed before initiating the next step. Your sales force collects critical customer data that is made available to all stakeholders in real-time, while ensuring that most of their time is spent in front of clients and not burdened with administration and complex SFA systems.
No More Excel Spreadsheets and Inaccurate Reports
Sales reps no longer need to manually create sales pipelines or track expenses in applications that don’t link the data to the business. PROMYS tracks sales expenses and generates consistent, accurate sales pipeline activity automatically. This function allows an easy analysis of the true cost of sale and can be viewed by sales rep or team.
Enterprise Resource Planning [ERP]
Order Management
PROMYS Order Management optimizes the complete order management process through the collection, storage and application of customer, product, and labor data. PROMYS links sales quotes, scope of work, contact logs and automatically propagates customer information to generate accurate sales orders, purchase orders, packing slips, invoices, credit memos and RMAs.
Field Service Automation [FSA]
Resource Management
PROMYS Resource Management enables customer requests for service to be processed smoothly and efficiently. Labor tracking, analytics and reports give instant insight into what service personnel are doing and when they are doing it, making it easy to determine labor efficiency, utilization percentages, and required billing at a click of a button. Real-time project costing and budget analysis alerts you to projects that are not in line with estimates and gives insight into remedial action.
Service Management
PROMYS Service Management helps improve the effectiveness of your service help desk, increasing service profitability and customer satisfaction. This highly advanced service helpdesk meets and exceeds leading manufacturers’ technical requirements for trouble ticketing systems to help achieve specific partner levels and certifications (i.e. Cisco Silver and Gold, etc.). Detailed labor tracking and Outlook synchronized scheduling increase technician and service personnel productivity. This improved service management leads to better response times, efficient scheduling, increased availability of IT service personnel, and a decrease in operational errors.
