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• Automating
  Service Delivery & Equipment

UNIS LUMIN Reach Profitability with PSA Software from Promys

UNIS LUMIN was experiencing excellent growth but profitability was not accelerating to the same expectations. Efficiencies that come from growth were not being realized which lowered profits. It became apparent that the business had to track key, forward looking KPI’s and activities that went beyond the accounting system or spreadsheets. Further, having a consolidated view of these KPI’s would give senior management the ability to monitor performance.

UNIS LUMIN has helped both private and public sector companies maximize the value of their investments in existing and advanced technologies providing a complete life cycle of consulting, integration, support and managed services in application development, communications (voice, video and data), security, storage and data centre management. UNIS LUMIN ‘s expertise extends across a wide range of business processes and technology platforms. Highly certified experts are teamed in key service areas working together to design, implement and support Technology Based Business Solutions.

The PSA Software Solution for Both Service Delivery AND Equipment Management

UNIS LUMIN began using the PROMYS business management suite. A single repository of real time information was created and meant that critical corporate data was no longer stored on individual’s computers. All business functions now shared the same information and users could access the system anywhere any time via a secure web interface.

Management now had a 360 degree view of the business. Business reporting was no longer a weekly or monthly occurrence. Reports were available whenever required.

Efficiencies were realized by avoiding duplicated work or searching and compiling business management data. Inventory levels were lowered without impacting customer satisfaction.

Productivity came in the form of better resource utilization. Management now had better visibility regarding upcoming projects and the resources required. Labour utilization rates improved. Field technicians had better access to assignment information and could complete administrative tasks much faster.

Portals were provided to customers, key third parties and partners. These key stakeholders could now get answers to frequently asked questions instantly with no additional administrative effort.

UNIS LUMIN recently achieved the highest level of certification from CISCO Systems when they became a Master Certified Partner. In order to reach this level UNIS LUMIN had to demonstrate the highest standard of customer service and responsiveness. The PROMYS solution played a vital role in helping UNIS LUMIN achieve this high standard.

The PROMYS

Since implementing PROMYS, John Breakey, CEO of UNIS LUMIN has seen a dramatic improvement in UNIS LUMIN’s profitability.

The following are some of John’s quotes regarding PROMYS:

“A Good Business Management Solution can improve profitability. PROMYS helped UNIS LUMIN increase EBITDA by 1.5%”

“Efficiency leads to improved productivity which leads to improved profitability”

“Full resource utilization in a service based company is critical. The PROMYS solution gives us excellent visibility to what happened and what is planned”