PROMYS Modules
Module Overview
Business Process - 360 Degrees View
Sales Force Automation
Contact Management
- Gather prospective and existing customer data
- Store contact and relationship data
- Share consistent information across your enterprise
- Eliminate data duplication
- Improve operational efficiency
Marketing Management
- Timely and effective marketing projections
- Determine ROI from marketing initiatives
- Link opportunities, sales orders and contact logs
- Marketing campaign management
Sales Opportunity Management
- Quickly translate sales opportunities to quotes and then to orders
- Ensure each step is completed before initiating the next step
- Eliminate manual reporting
- Automatically generates accurate sales pipelines, forecasts and other sales reports
Order Management
Order Management
- End-to-end order administration
- Link sales orders, purchase orders, invoices, credit memos and RMAs
- Optimize the order management process
Resource Management
Service help desk management
- Improve service helpdesk effectiveness
- Increase service profitability and customer satisfaction
- Exceed leading manufacturer's technical requirements to achieve specific partner levels and certifications
- Increase technician and service personnel productivity
Resource Management
- Process customer service requests smoothly and efficiently
- Gain insight into service personnel through labor tracking and analytics
- Determine labor efficiency, utilization percentages, and required billing immediately
- Verify real-time project costing with budget analysis
MyPROMYS Portals
Customized Portals for Clients, Manufacturers, and Business Partners
- Secure, self-serve, 24/7 accessible portal for clients, manufacturers, partners and distributors. Quick and easy way to communicate relationship details to your business partners
- Optimized labor utilization and improved customer satisfaction, resulting in increased productivity an profitability
- Customers, partners, manufacturers and distributors can gain easy access to what is important to them via the web, anytime, anywhere. Each portal is customized; you authorize individual rights and privileges.