PROMYS Modules – Help Desk

Service and Support

Even though your product and installation are the best they can be, without service and support your customers will eventually move on. With increasing competition and decreasing margins, keeping customers and repeat business is more important than ever. You need efficient and effective tools to deliver superior customer service and satisfaction.

The PROMYS Help Desk Module

It’s not just a better Help Desk; it’s a better way of doing business. It reduces costs, improves efficiency and maximizes profitability.

• Manage various support levels and billing rates
• Track trouble tickets, resolution paths and escalations
• Improve response times, reference SLA’s Maintain comprehensive current and historical issue logs
• Maintain up-to-date client status and product configuration information

As part of the PROMYS enterprise business software suite, your Help Desk module links seamlessly to your CRM, invoicing and service management automation modules

More Than a More Effective Help Desk: PROMYS gives you the web-based Help Desk functionality you need, directly integrated with a complete professional services automation solution with turnkey modules for all your critical business processes.

LEARN MORE: A PROMYS Professional Services Automation (PSA) specialist is ready to answer your questions. Contact us or call today at 1-866-728-2345. Better yet, Get a free personal demo.