ATRION COMMUNICATIONS RESOURCES (ACR)

About ACR

ACR is a leading provider of information technology products and services. Serving clients in New York, New Jersey and Pennsylvania, ACR designs and integrates unique hardware and software solutions to organize and protect information, improve its clients' IT infrastructure and empower its clients' business to grow and succeed. Leveraging strategic partnerships and alliances, ACR provides manageable, scalable and cost effective systems and services. ACR prides itself on providing the best customer support in its area.

The Challenge

ACR's success is derived from its client-centric approach and excellent sales and support. ACR is part of a fast paced, highly competitive industry. To stay on top, ACR needed to be innovative and adaptive. ACR's previous method of tracking business management was based on three separate software packages: CCI, Goldmine and Tiger-Paw. The three packages were limited in their interoperability and did not provide the seamless business management integration that ACR needed.

The Solution

After a thorough review of their business requirements, ACR decided to implement a total business management solution that was based on the PROMYS software product with integration to a Dynamics (formerly Great Plains Software) back office financial package.

The Results

Since implementing PROMYS, Pat Grillo, president and CEO of ACR, has seen a dramatic improvement in terms of ACR's ability to track sales and business management functions.The following are some of Pat's comments about PROMYS:

"ACR's ability to track business management improved 50% by using PROMYS."

"GeNUIT really listens to its customers."

"It is important to show our customers added value. A good business management system can help demonstrate that to our customers."

"Promys helps me feel connected with the sales force and all of ACR's clients. I like that I can see every detail related to a sale, right down to who called the client and thanked them for their order."

"With PROMYS, I am confident that any quote that has been sent to a client has approved pricing."

"At ACR we believe it is our responsibility to ensure clients are always aware of support options. PROMYS helps ensure that all support renewals are tracked and presented to the clients in a timely fashion."

ECLIPSE TECHNOLOGY SOLUTIONS

About Eclipse

Based in Mississauga, Ontario, Eclipse is dedicated to excellence in customer satisfaction through progressive solutions and outstanding customer service.

Eclipse is the vision of its two owners, Robert Smith and Robert Stroud. With over 40 years of experience in the telecommunications industry, this partnership brings together a unique combination of expertise and understanding of the marketplace.

The Eclipse team has a wealth of experience in servicing customers and was created to fill the void in the marketplace and provide excellent customer service to Nortel end users. Eclipse is a Nortel Authorized Premium Partner accredited to sell and support the full portfolios of the following Nortel products: Norstar; Meridian 1/CS 1000; Business Communications Manager SMB; Wireless; Contact Centre; and the Enterprise Data solutions.

The highly qualified professionals at Eclipse sell, service, and support their clients' communications needs. The company's team of engineers has over 40 years of experience and one of the most extensive lists of Nortel certifications in the industry. Eclipse's sales professionals bring a combined 35 years of industry experience.

The Challenge

Eclipse is part of a fast paced, highly competitive industry. Its success is derived from excellent customer sales, service and support. Eclipse found that it was spending too much time on administration. Many business management functions were manual processes, tracked using unique spreadsheets.

The Solution

After a thorough review of their business requirements, Eclipse decided to implement a business management solution built on the PROMYS Enterprise Suite and integrated with an ACCPAC back office financial package.

The Results

Since implementing PROMYS, Eclipse has seen a dramatic improvement in terms of its ability to track sales and business management functions. Cheryl Burke, Eclipse's Controller, has the following comments about PROMYS:

"Time is money. And PROMYS helps us save time."

"PROMYS has improved our cash ?ow. Our invoicing accuracy has improved and I can monitor inventory purchases in real time."

"All price quotations are subject to management approval and prescribed limits of authority. PROMYS helps us to control this process without delaying the task of getting timely quotes to our customers."

"We like that PROMYS gives us a solution that is available 24 X 7. Using a secure web interface, we get real time customer data wherever we are. In our business, this is important. Our employees are located all across Canada and not always close to the office."

"PROMYS helps our employees balance their home life with their careers. Employees can work effectively from their home or other locations. "

"PROMYS has visibly helped Eclipse improve both our internal and external communications."

"At Eclipse, we want to have customers communicate with us in the manner they prefer. Some customers prefer to call directly while others are more comfortable using email. Many of our customers prefer to use portal tools to look up information themselves. PROMYS helps us communicate with our clients whichever way they prefer."

"PROMYS allows us to update our Master Price List as often as we need. Our Master Price List is large and it is important that updating it can be done quickly and easily."

"If a client calls on the weekend with a concern, our team has immediate access to the information they need to address the concern without having to go to the office."

"GeNUIT's team of professionals is always available to help."

UNIS LUMIN

About UNIS LUMIN

UNIS LUMIN has helped both private and public sector companies maximize the value of their investments in existing and advanced technologies providing a complete life cycle of consulting, integration, support and managed services in application development, communications (voice, video and data), security, storage and data centre management. UNIS LUMIN 's expertise extends across a wide range of business processes and technology platforms. Highly certified experts are teamed in key service areas working together to design, implement and support Technology Based Business Solutions.

The Challenge

UNIS LUMIN was experiencing excellent growth but profitability was not accelerating to the same expectations. Efficiencies that come from growth were not being realized which lowered profits. It became apparent that the business had to track key, forward looking KPI's and activities that went beyond the accounting system or spreadsheets. Further, having a consolidated view of these KPI's would give senior management the ability to monitor performance.

The Soluton

UNIS LUMIN began using the PROMYS business management suite. A single repository of real time information was created and meant that critical corporate data was no longer stored on individual's computers. All business functions now shared the same information and users could access the system anywhere any time via a secure web interface.

Management now had a 360 degree view of the business. Business reporting was no longer a weekly or monthly occurrence. Reports were available whenever required.

Efficiencies were realized by avoiding duplicated work or searching and compiling business management data. Inventory levels were lowered without impacting customer satisfaction.

Productivity came in the form of better resource utilization. Management now had better visibility regarding upcoming projects and the resources required. Labour utilization rates improved. Field technicians had better access to assignment information and could complete administrative tasks much faster.

Portals were provided to customers, key third parties and partners. These key stakeholders could now get answers to frequently asked questions instantly with no additional administrative effort.

UNIS LUMIN recently achieved the highest level of certification from CISCO Systems when they became a Master Certified Partner. In order to reach this level UNIS LUMIN had to demonstrate the highest standard of customer service and responsiveness. The PROMYS solution played a vital role in helping UNIS LUMIN achieve this high standard.

The Results

Since implementing PROMYS, John Breakey, CEO of UNIS LUMIN has seen a dramatic improvement in UNIS LUMIN's profitability.

The following are some of John's quotes regarding PROMYS:

"A Good Business Management Solution can improve profitability. PROMYS helped UNIS LUMIN increase EBITDA by 1.5%"

"Efficiency leads to improved productivity which leads to improved profitability"

"Full resource utilization in a service based company is critical. The PROMYS solution gives us excellent visibility to what happened and what is planned"

NETWORK CABLING SERVICE (NCS)

About NCS

NCS is a nation-wide service organization providing voice, video and data solutions and services to public and private sector organizations. With numerous successful projects implemented to date, NCS has taken this wealth of experience and knowledge to develop a step-by-step solution methodology which is used to engineer, install and support communication solutions using structured cabling platforms including copper, fibre optic and wireless media. NCS aspires to the highest level of integrity and develops customer relationships on trust that is earned based on the services and solutions NCS delivers.

The Challenge

As NCS grew its market share, they realized that they needed to improve access to time critical business information. In the past a lot corporate information was kept in various locations by different individuals. Other requirements included having more visibility regarding upcoming resource requirements and better understanding past resource utilization. In determining their business management requirements, NCS identified that they wanted to be able to get quotations out to customers faster and speed up invoicing.

The Solution

NCS selected GeNUIT's PROMYS end to end business management solution to work in conjunction with their Dynamics financial application. PROMYS was able to address all of NCS' requirements and more. It provided a process-centric solution that captured all business transactions in real time. NCS employees were now able to view and update relevant business information from a centralized information source that was available 24 X 7, anywhere, anytime, via a standard web browser. Other improvements included better visibility to upcoming resource requirements, better win/loss information and resource utilization. The PROMYS Portal allowed NCS to get real-time feedback from its field resources and partner community. Completion of job work orders were now possible much faster which in turn sped up invoicing.

The Results

Since implementing PROMYS, Darryl Johnson, Vice President Operations of NCS, has seen a more natural workflow process. The following are some of Darryl's comments about PROMYS:

"I like that I can use PROMYS anywhere anytime to get immediate information on any project. Regularly, critical projects require attention after hours or on weekends. PROMYS provides all NCS team members instant access."

"In our business we need go from seeing resource requirements in our pipeline to deployment of resources very quickly. PROMYS helps us manage this process."

"Tracking variances on projects is critical. PROMYS gives us this visibility so that we are always on top of how projects are performing."

"PROMYS ensures business decisions are being made at the right levels."

"We now have better visibility to win/loss ratio and can make business adjustments accordingly."

"Everyone at NCS uses PROMYS from top to bottom."

Boardwalk Communications selects GeNUIT's PROMYS software for Field Services organizations

Oakville - October 13th, 2009 - GeNUIT, a leader in enterprise business software for field services organizations, announced that it has been awarded a contract by Boardwalk Communications, a CISCO Premier Certified Partner and one of the largest resellers of CISCO equipment in British Columbia. GeNUIT's business software was selected in order to provide the software infrastructure required to support Boardwalk's multi-location growth, as well as to provide management with real-time visibility into project profitability, cash flow, resource utilization and customer satisfaction.

The PROMYS enterprise software will automate all operational aspects of Boardwalk's business. PROMYS will track sales contacts, opportunities and create quotes. Sales information will then directly feed the order fulfillment process, including scheduling, invoicing and change order management. Field service and help desk functionality will provide dispatching, trouble ticket, time sheet, expenses and resource utilization reporting. Boardwalk customers & partners will be able to access data via a "self-serve" portal.

"We had several disconnected systems managing the different aspects of our business, separate Accounting, Help Desk and Contact Management software" said Philip Stone, President of Boardwalk. "As we continued to grow we started experiencing challenges around duplicate effort, entering the same data into multiple systems and having to access multiple systems in order to get a complete picture of the status of a project or order. GeNUIT's PROMYS software addressed all of our needs in a single software solution, providing seamless, real-time multi-location visibility into all aspects of our business, anytime we want it".

"Since we do a lot of 'fixed-cost' projects and guarantee there will be no hidden or surprise costs to our customers, having real-time visibility into all aspects of a project will make it much easier to ensure we are always on time and on budget. Being able to get that visibility in real-time, from a single repository of data linking the original quote, sales order, work order, project plan, change orders and the invoice, ensures that what we quote to the customer is always exactly what we'll deliver. Combining Boardwalk's Practiced Delivery methodology with real-time access to information regarding all aspects of a project will also allow us to be even more responsive to our customers."

Mauro Lollo, CTO of GeNUIT adds "The real-time visibility into all operational aspects of the company's business is what allows management to make better decisions regarding resource allocation, cash flow and provide more proactive customer service, which leads to greater business success and profitability."

About Boardwalk Communications

Boardwalk Communications has quickly established itself as one of Cisco's predominant partners in British Columbia delivering custom solutions to a broad range of business clients. Boardwalk's owner-managed business model, and extensive industry experience, foster ingenuity, flexibility and a level of personal service unparalleled amongst competing providers of network solutions.

For further information on Boardwalk Communications, please visit www.bdwalk.biz, email info@bdwalk.biz or call 250.382.4880.

About Genuit

GeNUIT is a leader in provider of enterprise business software for field services organizations.

For further information, please visit www.promys.com, email info@genuitinc.com or call the PROMYS team at 1-866-728-2345.

Contava selects GeNUIT's PROMYS enterprise Business Software for Field Services organizations

Oakville - October 13th, 2009 - GeNUIT, a leader in enterprise business software for field services organizations, announced that it has been awarded a contract by Contava, a rapidly expanding regional security reseller and integrator. GeNUIT's business software was selected in order to provide the software infrastructure required to support Contava's multi-location growth, as well as to provide management with real-time visibility into project profitability, cash flow, resource utilization and customer satisfaction.

The PROMYS enterprise software will automate Contava's business from start to finish. PROMYS will track sales contacts, opportunities, create quotes, and sales information will directly feed the order fulfillment process, including scheduling, invoicing and change order management. Field service and help desk functionality will provide dispatching, trouble ticket, time sheet, expenses and resource utilization reporting. Contava customers and partners can access data on a "self-serve" portal.

"We were originally thinking of sourcing individual products for each of the operational areas on a staged priority basis" said Curtis Nikel, President of Contava. "We had already invested in a few 'bolt-on' solutions to our existing accounting system. Since we had IT expertise in-house, we thought we'd just create interfaces for the other applications as we rolled them out. Once we saw GeNUIT's PROMYS software, we realized not only were we re-inventing the wheel at a much higher cost per user, we also became skeptical as to whether multiple solutions could ultimately provide us with the seamless, real-time multi-location visibility into our business that we ultimately wanted, that was an innate capability of an enterprise solution like PROMYS."

Curtis added, "Having real-time visibility into all aspects of our business will allow us to coordinate resources more effectively on large multi-site customer projects, as well as to closely monitor those projects to ensure we're always on time and on budget. As a client driven company, being able to respond more quickly and proactively to customers and now being able to provide them with project and status information on a 24/7 self-serve basis, just reinforces our focus on customer service excellence."

John Breakey, CEO of GeNUIT agrees, "PROMYS has a lot of great features that users really like, but it's the real time visibility into all operational aspects of the company's business that allows management to make better decisions regarding resource allocation, cash flow and provide more proactive customer service, which all leads to greater business success and profitability."

About Contava

Contava is a quality security reseller and integrator in the business of selling value through discussion, design, provision, service and support of security technology.

For further information on Contava, please visit www.contava.com, or call toll free at 1-800-661-9821.

About Genuit

GeNUIT is a leader in provider of enterprise business software for field services organizations.

For further information, please visit www.promys.com, email info@genuitinc.com or call the PROMYS team at 1-866-728-2345.

PROMYS introduces new functionality to help customers improve resource utilization

GeNUIT Inc. - October 6, 2009 - GeNUIT Inc. is pleased to announce exciting new functionality for the PROMYS product which will be available this October to all customers. Executives now have enhanced visibility to critical business data that directly impacts bottom line profitability. There is better line of sight in terms of billable vs. non-billable resource time. Resource utilization can be tracked by sales opportunity, project or service call to provide a more concise picture. Access to historical time and expense information is easily accessed.

PROMYS compliments green initiatives while improving efficiencies at the same time. New on-screen expense approvals reduce the time and cost related to the handling of paper expense reports.

Accurate tracking of expenses is critical to every company. Companies that regularly invoice for customer billable expenses will particularly benefit from the new enhancements in PROMYS. Field personnel will be able to get immediate, accurate information on customer billable expenses. Customers will see cleaner invoices that they can turn around faster. Less time will be spent on billing inaccuracies followed by improved cash flow.

"PROMYS is all about making customers more profitable. We do this by making sure executives receive the critical business information they need to manage their business in real time" remarked John Breakey, President and CEO of GeNUIT Inc.