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• Automating
  Service Delivery & Equipment

NCS increases their visibility into mid-project profitability

As NCS grew its market share, they needed to improve access time to critical business information. Historically a lot of corporate information was kept in different systems by different departments. In order to sustain their dramatic growth, NCS was looking for ways to improve efficiencies related to non-billable field technician time, streamline their invoicing process, as well as improve quoting accuracy and resource forecasting. In addition NCS was looking for ways to reduce the time Field Tech’s were spending picking up work orders and filling in time sheets and expenses.

NCS is a nation-wide service organization providing voice, video and data solutions and services to public and private sector organizations. NCS engineers, installs and supports communication solutions using structured cabling platforms including copper, fibre optic and wireless media. NCS aspires to the highest level of integrity and develops customer relationships based on unparalleled solutions, service and support.

The PSA Solution for both Service Delivery AND Equipment Management

NCS selected the PROMYS business automation software as a solution that captured all Service and Equipment business information in real time. NCS employees were now able to view and update relevant business information from a centralized information source that was available 24 X 7, anywhere, anytime, via a standard web browser.

As a result of implementing PROMYS, NCS was able to realize over $100,000 in savings by reducing un-billable field tech time, significantly improving the speed, accuracy and visibility into the quoting, order fulfillment and project delivery processes.
The PROMYS Portal allowed NCS to get real-time feedback from its field resources and subcontractor/partner community. Completion of job work orders was now much faster which accelerated invoicing and improved cash flow.

The PROMYS

Since implementing PROMYS, Darryl Johnson, Vice President Operations of NCS, has seen a more efficient workflow process. The following are some of Darryl’s comments about PROMYS:

“I like that I can use PROMYS anywhere anytime to get immediate information on any project. Regularly, critical projects require attention after hours or on weekends. PROMYS provides all NCS team members instant access.”

“In our business we need go from accurately quoting resource requirements to deployment of resources very quickly. PROMYS helps us manage this process.”

“Tracking cost variances on projects is critical. PROMYS gives us real time visibility so that we are always on top of how projects are performing against the cost budget.”

“PROMYS ensures business decisions are being made at the right levels.”

“We now have more accurate real-time visibility and can make business adjustments accordingly.”

“Everyone at NCS uses PROMYS from top to bottom.”