Managed Services Providers

Get Better Insight into Client and Project information. PROMYS will Help You Meet or Exceed Service Levels and Demonstrate Your Company’s Ongoing Value.

MSP Business Concerns:

• Need to drive more recurring revenue
• Need to ensure Service Level Agreements are being adhered to
• Need for better visibility into Customer equipment under Service Agreement
• Need to provide clients with timely & accurate information regarding Service Agreements
• Need to ensure that Service Contract renewal revenue is being maximized
• Need to manage both internal and 3rd party manufacturer Service Agreements

Day to Day MSP Issues:

• Inability to demonstrate Service Contract value to clients due to lack of accurate reporting
• Not making money on all Service contracts
• Risk of not meeting critical Service Levels
• Risk of Customer equipment not being covered accurately under by Service Contracts
• Risk of Service contract renewal revenue opportunities being missed
• Risk of relying too heavily on 3rd party manufacturers to track 3rd party Service contracts

How PROMYS Helps VARs Reduce Cost, Increase Profit and Deliver Results

PROMYS is a complete web-based Business Management solution. It helps your company with critical business management functions such as:

• CRM
• Quoting
• Order fulfillment
• Inventory
• Invoicing
• Field service management
• Helpdesk
• and more

Your entire company can work from the same data and get real time client and project information, anywhere, anytime from a web browser. With PROMYS you can:

• Link Quote information for Service Contracts, and equipment under Service Contract, to Project fulfillment and receiving information
• Track equipment serial numbers under Service contract, contract numbers for each unique serial number and expiry dates for each item under contract
• Track internal and 3rd party Service contracts, Service calls and margin per Service Contract
• Enter critical data only once and it will be associated with specific customers and projects