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Automating
Service Delivery & Equipment
The PROMYS business automation software was originally developed in 1998 by a large Cisco Master partner and is currently used by some of the largest IT solution providers in North America.
No other industry compares to IT Solution providers, Systems Integrators and Managed Service Providers in the complexity of solution design and delivery for their customers, involving different types of services, complex equipment configurations and multiple layers of post sales support and subsequently requiring one system to help them get real-time visibility into:
As it should be, Project profitability is one of the primary focuses of most IT Solution providers. But project profitability is not a single outcome in itself, as much as it is the successful combination of many different factors, that begins with accurate quoting, correctly forecasting service and equipment fulfillment requirements and then successfully coordinating service resources with equipment purchase and delivery and finally tying in the appropriate post sales support resources and services and measuring the success of all of these areas from a continuous improvement perspective.
As companies and projects grow larger, that coordination becomes more difficult, while at the same time becoming more and more important to the ongoing success of the business.
A single event or issue may impact multiple different departments and require re-coordination efforts between sales, service delivery, equipment fulfillment and support, but if all the information is in different systems, that coordination effort becomes difficult at best and almost impossible in the worst case scenarios.
And that’s the problem that PROMYS was designed to solve. A single business software solution that automates Sales, Opportunities, Quoting, Service delivery, Equipment delivery, Inventory, Project Management, Time and expenses, Invoicing and post sales Service Contracts and Support, which allows PROMYS users to get the seamless, real-time multi-location visibility into their business that ultimately allows them to be industry leaders in Project Profitability, Resource Utilization and Customer Satisfaction.
