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Automating
Service Delivery & Equipment
The PROMYS business automation software was originally developed in 1998 by a large Cisco Master partner after they had conducted an extensive evaluation of all software solutions available for IT solution providers and found that none addressed the fundamental problem that IT solution providers face; how to tie professional services together with complex equipment solution delivery and multi-layered post sales support.
Some of the solutions they reviewed handled Professional Service scheduling and delivery (PSA), others addressed CRM and Quoting, and the Accounting system was usually used in ordering, tracking and coordinating equipment delivery and then all this information needed to somehow be brought together for invoicing and post sales support purposes, which was especially painful for larger multi-phase projects.
So in the words of the Cisco Master Partner CEO John Breakey, “we were skeptical as to whether multiple solutions could ultimately provide us with the seamless, real-time multi-location visibility into our business that we ultimately wanted, so we took things into our own hands and wrote it ourselves”. He added, “after several years of using the software, some of our partners and subcontractors started to ask us why our projects always went in so much more smoothly than some of their other partners, and we started to see a market opportunity for PROMYS outside of our own company.”
In 2003 PROMYS was spun off as it’s own corporate entity. PROMYS quickly added customers in the IT Solution provider, Systems Integrator and Managed Services marketplace, including one of the largest and most recognized Technology solution providers in the world.
In the words of founder John Breakey, “we see several additional new market opportunities for PROMYS, our growth in the last several years has been phenomenal, but we’re never going to try to make PROMYS all things to all people. The market PROMYS will continue to be specifically developed for is IT Solution Providers, Systems Integrators and Managed Services Providers, who buy equipment through Manufacturers & Distribution, install, maintain and support that equipment with their own Field Services teams. We will continue to add functionality as our customers’ needs evolve, but our focus will be on maintaining our ‘best in class’ position for that marketplace for the foreseeable future.”
